Refund policy

Exchanges

If you receive a defective, damaged, or incorrect item, please contact us within 30 days of receiving your order. We will review the issue and, where appropriate, provide a replacement or exchange at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless:

●        The wrong item was shipped.

●        The item arrived damaged.

●        The item is defective.

In these cases, DogLibre will cover the reasonable return shipping costs.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within a reasonable timeframe, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective/damaged product.

Contact Us

For return or exchange requests, please contact our customer support team and include your order number and details about the issue so we can assist you promptly.